FAQS & Policies
Get answers to your questions on Heritage Gear, our products, shipping and payment, or any other questions you may have regarding our brand or our products.
About Heritage Gear
The artisans who create Heritage Gear are the ultimate practitioners of their craft: sourcing sustainable, high integrity materials, hand cutting and sewing, and finishing their work to the highest of standards. Our bags feature sustainable wool created by one of the oldest mills, American Woolen, out of Connecticut and our leather is primarily produced in America. Our products are hand crafted in North America and the Caribbean.
We love hearing from you and knowing what team, school or product you’d like to see from us next. Shoot us an email here.
Yes, we do ship internationally.
We accept returns or exchanges within 30 days of purchase. Scroll to the bottom of this page to learn more about our return policy or to make a return or exchange.
Economy, standard and expedited.
You should receive a tracking email once your order has shipped. If you did not receive an email or have other questions, please contact us here.
The fine leather we use in our bags develops a great patina as it ages. As with all natural leathers, subtle markings may occur prior to tanning. These natural markings add character and do not affect durability. If your leather gets dirty, you can use a soft cloth or brush to first remove any dirt that might be sitting on the leather’s surface. Next, you can mix a solution of warm water and dish or neutral saddle soap and wipe the leather. It is always a good idea to “spot test” any cleaning method first on a minimally visible area of the bag to avoid any discoloration. Lastly, use a second clean, damp cloth to wipe off the soap and dry with a towel. Keep the bag in an open/airy space to fully dry out.
We absolutely want to ensure your bag stands the test of time-pending the circumstance we will happily repair/replace your bag. Please email us here with any inquiries.
Shipping & Return Policy
Heritage Gear processes orders Monday through Friday. Please allow 2-5 business days for us to process your order and get it on its way to you. It will be so worth it!
Returns & Exchanges
Need to make a return or exchange? We will gladly accept returns within 30 days of purchase. Please complete the form below including your order number and shipping address and we’ll begin processing your request. Thank you!