SHIPPING & RETURNS POLICY:

 

·       Heritage Gear processes orders Monday through Friday. All products are made to order.

 

·       Please allow 2–5 business days for us to process your order before it ships. We appreciate your patience and promise it will be worth the wait.

 

RETURNS & EXCHANGES:

 

·       Need to make a return or exchange? We gladly accept returns of unused products with original tags attached within 30 days of purchase.

 

·       To begin the process, please complete the form below and include your order number and shipping address.

 

·       DETAILS:

 

o  Complimentary prepaid label provided.

o  Refund processing within 5-7 days of receipt of return.

o  Some final sale items may be non-returnable (clearly marked at time of purchase)

 

WARRANTY:

 

·       While returns must be made within 30 days, all Heritage Gear products are backed by our Lifetime Warranty against manufacturing defects.

 

·       If you experience an issue with your product at any time, please contact us at sales@heritagegear.com and we will repair or replace your product.

 

 

At Heritage Gear we stand behind the quality and craftsmanship of every piece we create. If for any reason a purchase does not meet your expectations, we are committed to making it right — simply, graciously, and without unnecessary friction.

 

This policy applies to all purchases made through our website.

 

 

To be eligible for a return or exchange, items must meet the following conditions:

 

•       Returned within 30 days of the confirmed delivery date

•       Unused and with original hangtags intact

•       Free from odors, stains, or signs of use

•       In original packaging, where applicable

 

Items that do not meet these conditions may be subject to a partial refund at our discretion. We reserve the right to make the final determination on item condition upon receipt.

 

 

The following items are not eligible for return or exchange under any circumstances:

 

•       Items marked "Final Sale" or "Non-Returnable" at time of purchase

•       Custom, monogrammed, or made-to-measure items

•       Gift cards and store credit

•       Items showing signs of wear, alteration, or damage caused by the customer

•       Any item returned after the 30-day window has elapsed

 

Final Sale items will be clearly designated on the product page and at checkout. We encourage customers to review size guides and reach out to our styling team before purchasing final sale styles.

 

Step 1 — Submit a Return Request

·       Visit our Returns Portal and provide the necessary information so we can initiate the return.

 

Step 2 — Receive Your Prepaid Label

·       Once your return request is approved — typically within 1 business day — you will receive a prepaid return shipping label via email.

·       We cover the cost of return shipping on all eligible returns within the contiguous United States.

 

Step 3 — Package & Ship

·       Place the item(s) securely in the original packaging or a suitable shipping box.

·       Affix the prepaid label and drop the package at the shipping carriers location. We recommend retaining your drop-off receipt for tracking purposes.

 

Step 4 — Receive Your Resolution

·       Upon receipt and inspection of your return — typically within 2–3 business days — we will process your refund or dispatch your exchange.

·       You will receive an email confirmation once the resolution is complete.

 

 

Approved refunds will be credited to the original form of payment within 5–7 business days of processing. Please note that your financial institution may require additional time to post the credit to your account.

 

·       Original Shipping Charges: Outbound shipping charges are non-refundable unless the return is due to a defect or error on our part.

·       Duties & Taxes: For international orders, any applicable duties and taxes paid at the time of purchase are non-refundable.

·       Store Credit Option: If preferred, customers may elect to receive store credit in lieu of a refund to their original payment method. Store credit does not expire and may be used on any future purchase.

 

 

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery at returns@[brand].com with the following information:

 

•       Your order number

•       A brief description of the issue

•       Photographs clearly showing the defect or discrepancy

 

We will arrange for a prompt resolution — either a replacement, repair, or full refund — at no cost to you, including return shipping. We take quality seriously and treat every such report as a priority.